A band that will not curl, a seam that gives way, a box that arrived crushed: it is rare, but it happens. Here is how to sort it out quickly.
Start with your order page
Returns, refunds and replacements are handled by the partner store you bought from. Open your orders there, choose the Cutie Cuff purchase and follow the return or replacement steps. The store sets the return window and tells you whether a label or a drop-off is needed.
What counts as a fault
- A band that will not curl or snaps sharply out of the fabric.
- Stitching that opens or a character that comes loose from the band.
- A capsule that arrives open, empty or damaged.
What does not
Getting a character you already have. Capsules are random by design, so a duplicate is not a fault, though it is a great reason to trade.
Keep the capsule and outer packaging until you are happy with the cuff. Most stores ask for it with a return.